DRAQUINTHOR Returns Policy

At DRAQUINTHOR, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return most items within 30 days of receipt. This policy outlines the process and conditions for returns.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items must be in their original condition, with tags intact, and in their original packaging.
• Exceptions apply to items marked as "Final Sale" which cannot be returned.

Initiating a Return

To start a return, please contact our Customer Service team at [email protected] with your order number and the item(s) you wish to return. We will provide you with a return authorization and further instructions.

Processing Your Return

1. Once we receive your return, it will be inspected to ensure it meets the return criteria.
2. Refunds will be issued to the original payment method within 7-10 business days.
3. You will receive a confirmation email once the refund has been processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as shipping the wrong item or a defective product.

Exchanges

Currently, we do not offer direct exchanges. Please return your item and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide a prepaid return label and send a replacement as quickly as possible.

Thank you for shopping with DRAQUINTHOR. We are committed to ensuring a seamless shopping experience.